OTC Beginner Guide

Learn how to trade digital assets safely and efficiently on the platform

1 Complete KYC
2 Bind Google Authenticator
3 Add Payment Method
4 Browse Ads and Order
5 Pay and Confirm Receipt

🔍 What Is OTC Trading?

OTC (Over-The-Counter) trading is direct digital asset trading between users, with the platform acting as escrow to protect both parties.

Platform Escrow Structure
Buyer Pays fiat Waits for crypto Platform escrow Locks seller assets and releases after completion Seller Provides assets Confirms receipt Order Lock assets Release to wallet
OTC is not private off-platform transfer. Order assets are first placed under platform escrow.
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Merchants Post Ads

Verified merchants post buy/sell ads with price, amount, and payment methods. Users browse ads and place orders directly.

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Platform Escrow

After an order is placed, seller assets are locked by the platform. After buyer payment, the seller releases crypto to the buyer wallet. The platform safeguards the whole process.

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Multiple Payment Methods

Supports bank transfer, ABA, and other fiat payment channels. Choose the method you prefer.

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Auto Release

When auto release is enabled, the order completes once the buyer marks payment as made, without waiting for manual seller confirmation.

👨‍💼 How to Become an OTC Merchant?

Verified merchants can post their own buy/sell ads and earn from spreads.

Flow Four Steps to Merchant Verification

KYC Identity verification Apply Submit documents Margin Escrowed margin Post Ads Start trading
01

Complete KYC identity verification

02

Submit merchant application

03

Provide merchant margin

04

Approved -> post ads

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Margin note:Merchant margin helps ensure honest trading. During application, the margin is frozen from available balance. If rejected, it is fully released. If approved, it remains frozen. If a merchant violates rules, such as malicious cancellation or refusing to release after payment, the platform may deduct margin. Compliant merchants can receive a full refund when exiting.

📢 How to Post an Ad?

After verification, merchants can post buy/sell ads and configure trading terms.

Ad Parameters

Parameter Description Example
Trade type Buy (receive USDT) or sell (send USDT) Buy Sell
Asset Digital asset to trade USDT
Fiat Fiat currency for payment USD
Unit price Fiat price per unit of digital asset, set by the merchant 1.00 USD/USDT
Amount range Minimum / maximum amount per order 100 ~ 5,000 USDT
Payment methods Accepted payment channels, multiple choice Bank transfer, ABA
30 min
Payment window after order
30 min
Release window after payment
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Important:When posting a sell ad, the corresponding USDT amount is frozen. You can view it in Personal Settings. During the freeze, it cannot be transferred or withdrawn. After the ad is removed, the frozen amount is automatically released back to available balance.

Four Ad Statuses

StatusMeaningTrigger
Online Displayed in the market and available for orders Published successfully / manually enabled
Offline Not displayed, but can be manually restored Manually removed; sell ads also release frozen assets
Sold out Available amount fully consumed by orders; automatically removed System automatic
Frozen Forced offline by admin; cannot be edited or restored Manual admin freeze / merchant qualification revoked

🔄 How to Place an OTC Order?

Browse ads -> choose an ad -> place order -> pay -> wait for release.

Complete Trading Flow

Select Ad Create Order Fiat Payment Mark Paid Seller Release Completed
1
Browse and Place Order

Filter ads in the OTC market by asset, amount, and payment method. Enter the amount and place an order. The system creates the order and locks seller assets. The order status becomes Pending Payment.

2
Fiat Payment

Use the seller payment details shown on the order page and complete fiat transfer within 30 minutes. If unpaid after timeout, the order is automatically cancelled and locked assets are released back to the seller.

3
Mark "I Have Paid"

After transfer, return to the order page and tap "I Have Paid". The order enters Pending Release, and the seller must release within 30 minutes.

4
Seller Release

After receiving fiat, the seller taps Release. If auto release is enabled, the system completes immediately after the buyer marks payment. Digital assets move from frozen status to the buyer wallet.

Order Status Overview

StatusDescriptionTimeout result
Pending Payment Buyer has placed an order and must complete fiat payment within 30 minutes Auto Cancel Order closes and locked assets are released
Pending Release Buyer has paid and waits for seller release or auto release Auto Appeal Submitted for buyer, platform intervenes
Completed Seller has released crypto, assets credited, order finished —
Cancelled Unpaid timeout or cancelled by either party —
In Appeal Dispute raised; platform support intervenes —

🔐 Security Setup Before Trading

The following safeguards help protect your account and assets.

Pre-Trade Security Checklist
KYC Identity verification 2FA Dynamic verification Payment methods Set up in advance Secure trading Complete on platform
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KYC Identity Verification

Upload an ID card or passport to complete verification. OTC trading is unavailable before KYC approval.

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Google Authenticator (2FA)

Bind Google Authenticator. Login, trading, and withdrawal require dynamic codes for stronger security.

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Payment Method Management

Add and manage your payment/receiving methods. Bank account and ABA are supported.

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Trading Password

Set a separate trading password for sensitive confirmations, independent from your login password.

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Security reminder:Platform support will never ask for your password, verification code, or private key. Complete all trades on platform and avoid off-platform instructions.

📊 Bills and Records

All trades, freezes, releases, and transfers have complete bill records for later review.

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Trading Bills

Every OTC trade has a detailed bill: amount, fee, and balances before and after.

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Freeze Records

Ad collateral freeze, order asset lock, and release after delisting are all traceable in ledger records.

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Transfer Records

On-chain transfer records include order number, TXID, receiving address, and explorer links.

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System Notifications

Order status changes, margin changes, and platform announcements are sent by app push and in-app messages.

⚖️ What If There Is a Dispute?

If issues occur during trading, use the built-in appeal system and platform support will arbitrate.

Appeal Flow

Submit Appeal Submit evidence Platform Review Verify both sides Platform Decision Release or refund
1. Submit Appeal

Tap Appeal on the order detail page, provide the reason, and upload chat screenshots or payment proof as evidence

2. Platform Review

Platform support reviews evidence from both parties and verifies the case

3. Platform Decision

The platform decides based on evidence, assigns assets to the rightful party, and notifies both sides

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Note:If the seller fails to release within 30 minutes, the system will automatically submit an appeal for the buyer with timeout evidence. This is not an order cancellation; support will intervene and force release or refund.

❓ FAQ

Q: Why is margin required to become a merchant?
A: Margin is an honesty guarantee for merchants. It is frozen from available balance during onboarding and fully released if rejected. If a merchant violates rules, such as malicious cancellation or refusing to release after payment, the platform may deduct margin to compensate the buyer. Compliant merchants receive a full refund when exiting.
Q: Where does my USDT go after I post a sell ad?
A: When posting a sell ad, the corresponding USDT is frozen and visible in frozen balance under Personal Settings. This ensures enough assets to complete trades. After delisting or order completion, the freeze is released back to available balance.
Q: What if I marked paid but the seller does not release?
A: After the buyer marks paid, the seller has 30 minutes to release. If timeout occurs, the system automatically submits an appeal and support intervenes. If auto release is enabled, assets arrive immediately after marking paid.
Q: Can I cancel after placing an order?
A: Yes, but frequent cancellation affects your completion rate. For merchants, completion rate and order count are key signals for buyers.
Q: What if I forget my trading password or lose Google Authenticator?
A: Use Forgot Password on the login page and reset with your bound email. If Google Authenticator is lost, contact support for manual reset and keep backup codes safely.
Q: Is counterparty personal information safe?
A: During a trade, both parties only see necessary payment information. The platform does not expose sensitive data such as ID numbers or phone numbers. Leaking others' information is punishable.
Q: What happens if I am blacklisted?
A: Blacklisted users are restricted from core features such as withdrawal, transfer, OTC trading, conversion, and wealth subscription. This is a risk-control measure.
Q: Who sets the OTC exchange rate?
A: Merchants set prices independently. The platform does not interfere with pricing and only provides market display. Compare quotes before buying.
Q: What is the difference between Frozen and Offline ads?
A: Offline is controlled by the merchant and can be restored. Frozen is enforced by admin, usually due to violation or qualification cancellation, and cannot be edited or restored by the merchant.

📌 Trading Tips

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Choose High-Completion Merchants

Sort ads by completion rate and completed order count. Prefer merchants with strong history.

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Mind the 30-Minute Window

Complete payment within 30 minutes after ordering. After payment, the seller has 30 minutes to release, otherwise the system auto-appeals.

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Use Chat Wisely

Use built-in chat to confirm details, such as bank arrival time. Good communication keeps trades smooth.

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Enable Push Notifications

Enable app push notifications so order changes and appeal results arrive on time.